Privacy Policy

1. Introduction

This Privacy Policy explains how Catch A Lift collects, uses, stores, shares and protects personal information when users access the Catch A Lift website, Android application or related services.

We process personal information in accordance with applicable South African privacy laws, including the Protection of Personal Information Act, 2013 (POPIA).

2. Information We Collect

Depending on how you use Catch A Lift, we may collect the following information:

• Full name and surname.
• Email address.
• Mobile and WhatsApp number.
• Account login and profile information.
• Passenger or driver profile details.
• Profile photographs.
• Identification documents where required for verification.
• Vehicle information supplied by drivers.
• Trip routes, destinations, travel dates and lift details.
• Payment and transaction-related information.
• Documents or images uploaded through the platform.
• Technical information such as device type, browser and IP address.

3. Camera and File Access

The Catch A Lift Android application may request access to your device camera and files when you choose to upload documents, profile photographs or other supporting information.

Camera and file access is only used when you actively choose to take a photograph or select a file for upload.

Catch A Lift does not continuously access your camera, microphone or personal files in the background.

4. How We Use Your Information

We may use your information to:

• Create and manage your Catch A Lift account.
• Verify passenger and driver profiles.
• Process lift requests and lift offers.
• Connect passengers and drivers for approved trips.
• Communicate trip and account information.
• Process and record payments.
• Provide customer support.
• Prevent fraud, abuse and unsafe use of the platform.
• Improve the performance and security of our services.
• Comply with legal and regulatory obligations.

5. Sharing of Information

Catch A Lift does not sell personal information.

We may share limited information where necessary to provide our services. For example, once a lift arrangement has reached the appropriate stage, relevant passenger and driver details may be shared so that the trip can take place safely.

Information may also be shared with service providers that help us operate the platform, process payments, host data or provide technical services.

We may disclose information where required by law, regulation, court order or a lawful request from an authorised authority.

6. Payment Information

Payments processed through Catch A Lift may involve third-party payment service providers.

Catch A Lift does not intentionally store full payment card details such as complete card numbers or security codes where payment is processed by an external payment provider.

7. Location Information

Catch A Lift may use location-related information where this is necessary to display routes, trip locations, pickup points or other transport-related information.

Where precise device location permission is required, the application will request permission before accessing that information.

8. Data Retention

We retain personal information only for as long as reasonably necessary to provide our services, maintain business and transaction records, resolve disputes, prevent fraud and meet applicable legal requirements.

Information may be deleted or anonymised when it is no longer reasonably required.

9. Data Security

We use reasonable administrative, technical and organisational safeguards to protect personal information against unauthorised access, loss, misuse, disclosure or alteration.

No internet-based system can guarantee absolute security. Users are responsible for keeping their login credentials confidential and notifying us if they suspect unauthorised access to their account.

10. Your Rights

Subject to applicable law, you may request access to personal information we hold about you, request corrections, object to certain processing or request deletion of information where appropriate.

11. Children

Catch A Lift is not intended for children who are not legally permitted to enter into transport arrangements or use the service independently.

We do not knowingly design the platform for the collection of personal information from young children.

12. Third-Party Services and Links

Catch A Lift may contain links to third-party websites, payment providers or external services.

Those third parties operate under their own privacy policies and Catch A Lift is not responsible for their privacy practices.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to the Catch A Lift platform, legal requirements or our data-handling practices.

Updated versions will be published on this page and the latest revision date will be displayed above.