Driver Policy

This policy explains what is expected from drivers using Catch A Lift. It helps keep shared journeys safe, respectful and fair for passengers and drivers.

Important Notice:
Catch A Lift is not a taxi service. Drivers are independent users sharing available seats while travelling in their own direction. Catch A Lift does not employ drivers, operate vehicles, or set transport prices.

1. Driver Requirements

  • You must have a valid driver’s licence.
  • Your vehicle must be roadworthy and legally allowed on South African roads.
  • Your vehicle licence disc should be valid.
  • You must provide honest and accurate trip details.
  • You must only offer seats that are actually available.
  • You must be fit and legally allowed to drive.

2. Driver Responsibilities

  • Drive safely and obey all road rules.
  • Treat passengers with respect.
  • Arrive at the agreed pickup point on time.
  • Communicate clearly about delays or changes.
  • Keep your vehicle reasonably clean and safe.
  • Ensure passengers wear seatbelts where required.
  • Do not overload your vehicle.

3. Posting Trips

Drivers must post accurate trip information, including departure point, destination, date, time, available seats and any important conditions. Misleading or false trip information may result in account restriction or suspension.

4. Accepting Passenger Requests

Drivers may accept or decline passenger requests based on their travel plans, available space and comfort. Once a passenger is accepted, the driver should honour the agreed arrangements unless there is a valid reason to cancel.

5. Contributions

  • Catch A Lift does not set transport prices.
  • Drivers may indicate the contribution they expect towards fuel or travel costs.
  • Passengers decide whether to accept or decline the contribution.
  • Drivers should not demand extra money after an agreement has been made.

6. Prohibited Behaviour

  • Driving under the influence of alcohol or drugs.
  • Dangerous, reckless or aggressive driving.
  • Harassment, abuse, threats or intimidation.
  • Discrimination of any kind.
  • Requesting extra money after agreed arrangements.
  • Posting fake trips or misleading passengers.
  • Transporting passengers in an unsafe or unroadworthy vehicle.

7. Cancellations

Drivers should cancel as early as possible if they can no longer complete a trip. Repeated late cancellations, no-shows or unreliable behaviour may lead to account review, restriction or suspension.

8. Safety

  • Meet passengers in safe and public pickup areas where possible.
  • Do not continue with a trip if you feel unsafe.
  • Report inappropriate passenger behaviour to Catch A Lift support.
  • Always prioritise safe driving over speed or convenience.

9. Account Suspension

Catch A Lift may suspend or remove a driver account where there is misconduct, fraud, unsafe driving, repeated complaints, false information, breach of this policy or behaviour that puts passengers or the platform at risk.

Final Note

By using Catch A Lift as a driver, you agree to drive responsibly, treat passengers respectfully, and understand that Catch A Lift is a platform connecting users — not a taxi or transport operator.