Passenger Policy

This policy explains what is expected from passengers using Catch A Lift. It helps keep the platform respectful, safe and fair for everyone.

Important Notice:
Catch A Lift is not a taxi service. We connect passengers with drivers travelling in the same direction. Drivers are not employees of Catch A Lift and we do not operate vehicles or set transport prices.

1. Passenger Responsibilities

  • Create and maintain an honest passenger profile.
  • Use your real name and correct contact details.
  • Respect drivers, other passengers and their property.
  • Arrive at the agreed pickup point on time.
  • Communicate clearly if you are delayed or need to cancel.
  • Wear your seatbelt throughout the journey.
  • Follow reasonable vehicle rules set by the driver.

2. Seat Requests

When you request a seat, the driver has the right to accept or decline your request. A request is not confirmed until the driver accepts it and both parties agree on the trip details.

3. Contributions

  • Catch A Lift does not set trip prices.
  • Drivers may request a contribution towards the journey.
  • Passengers choose whether to accept or decline that contribution.
  • All contribution arrangements should be agreed before travelling.

4. Cancellations

Passengers should cancel as early as possible if they can no longer travel. Repeated late cancellations or no-shows may result in account review, restriction or suspension.

5. Prohibited Behaviour

  • Abuse, harassment, threats or intimidation.
  • Discrimination of any kind.
  • Damage to a driver's vehicle or property.
  • Travelling with illegal substances.
  • Violent, unsafe or disruptive behaviour.
  • Attempting to avoid agreed payment or contribution.

6. Safety

  • Meet in safe and public pickup areas where possible.
  • Share your trip details with someone you trust.
  • Do not continue with a trip if you feel unsafe.
  • Report concerning behaviour to Catch A Lift support.

7. Account Suspension

Catch A Lift may suspend or remove a passenger account where there is misconduct, fraud, repeated complaints, unsafe behaviour, false information, or breach of this policy.

Final Note

By using Catch A Lift as a passenger, you agree to act respectfully, travel responsibly, and understand that Catch A Lift is a platform connecting users — not a transport operator.